Apology for Unintended Emails

We sincerely apologize for the recent influx of emails many of you have received regarding updates to your information. During a system update to our electronic health record (EHR), an unexpected glitch caused duplicate messages to be sent to patients across our database—including those who may not have been seen in many years.

We understand how frustrating and inconvenient this has been, especially for those unable to easily unsubscribe due to inactive patient portal access. Please know that we have identified and corrected the issue, and all unintended communications have now been stopped.

No further emails of this kind should be sent. We kindly ask that you disregard the previous messages, and we truly appreciate your patience and understanding as we worked to resolve this matter.